On Demand Audio
ITIC APAC 2023 | Assistance challenges and solutions: Cruise assistance and repatriation options
Victoria Roy of Victory Travel & Cruise Lawyers was invited to speak to travel insurance industry experts about cruise law at ITIC APAC’s 2023 conference in Sydney on 19 June 2023.
Victoria focused on her specialist field of cruise accident compensation claims including:
- Trips and slips on stairs
- Slips on wet floors and spilled food
- Tender boat transfer accidents
- Shore excursion accidents
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direct to your email inbox instantly!
ITIC APAC 2023 | Assistance challenges and solutions: Cruise assistance and repatriation options
Victoria Roy of Victory Travel & Cruise Lawyers was invited to speak to travel insurance industry experts about cruise law at ITIC APAC’s 2023 conference in Sydney on 19 June 2023.
As a leading Australian cruise accident lawyer, Victoria explained the insurance, assistance and compensation options available to injured cruise passengers when they get home and find that their travel insurance no longer covers them.
Victoria focused on her specialist field of cruise accident compensation claims including:
- Trips and slips on stairs
- Slips on wet floors and spilled food
- Tender boat transfer accidents
- Shore excursion accidents
Victoria educated the travel insurer audience on what to look for when assessing if a third party recovery can be made on a claim. She also highlighted the benefits to travel insurers and their customers of doing so.
ITIC (International Travel & Health Insurance Conferences) has kindly made Victoria’s audio recording available on demand to Victory Travel & Cruise Lawyers website users.
The session is essential for travel insurers wanting to provide excellent customer service to injured cruise passengers and looking to increase their recovery rate on cruise claims.
On Demand Webinar
Travellers’ rights: why are Australian consumers grounded while other jurisdictions reach new heights?
Victoria Roy of Victory Travel & Cruise Lawyers presented a travel law seminar on travellers’ rights at the Australian Lawyers Alliance NSW State Conference in March 2023.
Victoria examined pro-consumer legislation that travellers benefit from in jurisdictions such as the UK and European Union and asked, why is Australia so far behind?
In this session Victoria educated delegates on:
- Foreign flight delay compensation schemes
- Liability of third party service providers under EU and Australian law
- The EU approach to psychiatric injury as ‘bodily injury’ Montreal Convention compared to Australian law
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Travellers’ rights: why are Australian consumers grounded while other jurisdictions reach new heights?
We are proud that our Victoria Roy presented a travel law session at the Australian Lawyers Alliance NSW State Conference at the Hilton in Sydney on 17 March 2023.
Victoria examined pro-consumer legislation that travellers benefit from in jurisdictions such as the UK and European Union and asked, why is Australia so far behind?
From flight delay compensation, to liability of service providers such as hoteliers and shore excursion operators, to the fairness of exclusive jurisdiction clauses, Australian consumers have far fewer rights than their travelling counterparts.She advocated that it is time for change.
Victoria also looked at the recent Court of Justice of the European Union decision BT v Laudamotion GmbH which found that psychiatric injuries fall under ‘bodily injury’ under the Montreal Convention, and called for this approach to be adopted in Australia.
This session has kindly been made available by the Australian Lawyers Alliance. It is a must for anyone practising travel law, consumer law or simply likes to travel themself.
On Demand Webinar
Flight delays: Why are Australian passenger rights so far behind?
Victoria Roy of Victory Travel & Cruise Lawyers presented a webinar on flight delay compensation rights for the Australian Lawyers Alliance in November 2022.
In this free webinar, Victoria explained:
- Passenger rights under Australian law
- Foreign flight delay compensation schemes, and how Australian travellers can benefit from them
- The need for change in Australia
Complete the form below and we’ll send it
direct to your email inbox instantly!
Flight delays: Why are Australian passenger rights so far behind?
Victoria Roy of Victory Travel & Cruise Lawyers presented a webinar on flight delay compensation rights for the Australian Lawyers Alliance on 17 November 2022.
The webinar was held against a backdrop of the worst industry on time performance statistics on record, where thousands of Australian passengers had suffered the chaos of flight delays and cancellations.
In this free webinar, Victoria explained:
- Passenger rights under Australian law
- Foreign flight delay compensation schemes, and how Australian travellers can benefit from them
- The need for change in Australia
This webinar is now available for free on demand.
If you are a travel agent wanting to help clients who experience flight delays, or an air passenger keen to know what your consumer rights are, this webinar is for you!
On Demand Webinar
Cruise Insurance Webinar For Travel Agents
In this webinar aimed at travel agents, cruise accident lawyer Victoria Roy looks at travel insurance for cruise passengers.
Victoria explains:
- why passengers need travel insurance for their next cruise
- what travel agents need to know about cruise travel insurance policies and how they work
- how travel agents can help clients who contact them after an event and need to claim
Complete the form below and we’ll send it
direct to your email inbox instantly!
Cruise Insurance: Why Passengers Need It And What Travel Agents Need To Know
In May 2022 cruising was finally back – hurray!
Specialist cruise travel agents had suffered tough over the preceding two years. It was now time to go full steam ahead and get back in business.
But some agents lacked confident in explaining and selling travel insurance to their cruise clients.
Victoria Roy of Victory Travel & Cruise Lawyers therefore put on a free webinar to give agents the specialist knowledge they need to provide an exceptional service to their clients.
In this free webinar, Victoria explained:
- why passengers need travel insurance for their next cruise
- what agents and passengers need to know about cruise travel insurance policies and how they work
- how agents can help clients who contact them after an event and need to claim
Victoria first started helping cruise passengers with injury claims in 2010. She has a wealth of experience and anecdotes which she shared on the importance of cruise passengers having travel insurance.
This webinar is now available for free on demand.
If you are a travel agent wanting to brush up on your knowledge, or a cruise passenger wondering if you should take out insurance, this webinar is for you!