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Ruined Holiday Complaint Letter (No Injury)

There doesn’t have to be an accident for your holiday to be ruined through no fault of your own. For example:

  • Did your travel brochure promise you outstanding facilities, but they were closed for refurbishment?
  • Did your holiday accommodation have a cockroach infestation, mould, or a constant smell of drains?
  • Did your tour holiday take a different route or mode of transport without the tour operator notifying you in advance?

It is often not financially worthwhile getting lawyers involved in holiday complaints if there was no injury.  However we are passionate about making justice accessible to travellers.  We have therefore made a legally drafted holiday complaint letter available to purchase at a fraction of the cost of instructing a lawyer.

Are you sick of battling a travel company for the service you paid for?

Are you frustrated by call centres and never speaking to the same person twice?

Have you had enough of being fobbed off by a large travel company who hopes that you will just go away?

If so, this letter will give you the confidence you need to complain about the substandard service you received and be taken seriously.

Features of this letter…

Easy to use template – just fill in your details as prompted

Legally drafted letter including references to legislation and case law

Polite and professional tone

Sets out what you want in compensation

Sets a deadline for a response

Sets out what you will do if you do not receive a satisfactory reply

Purchase Online!

Digital Copy
(Word Download)

USUALLY: AU$99.99
LAUNCH PRICE: AU$89.99
accident online legal documents

Cruise Accident Notification Letter - From Injured Passenger

Some cruise lines’ terms and conditions require you to send a written letter of complaint within a few weeks of your return from holiday if you wish to make a compensation claim.  It is important to do this to preserve your rights.  This letter makes the complaint notification process easy.

Even if it is not a term and condition in your contract, it is a good idea to formally notify the cruise line about your accident as soon as possible.

Features of this letter…

Easy to use template – just fill in your details as prompted

Polite and professional tone

Notifies the cruise line to preserve CCTV footage and vital evidence

Sets a deadline for the cruise line to respond to you

Preserves your right to seek legal advice

Purchase Online!

Digital Copy
(Word Download)

USUALLY: AU$49.99
LAUNCH PRICE: AU$39.99
accident online legal documents

Cruise Accident Notification Letter - From Lead Passenger on Behalf of Injured Party

Some cruise lines’s terms and conditions require the lead passenger to send a written letter of complaint within a few weeks of your return from holiday if the injured person wishes to make a compensation claim.  It is important to do this to preserve the injured person’s rights.  This letter makes the complaint notification process easy.

This letter is also suitable for complaint notifications on behalf of injured passengers who cannot send a complaint themselves, like parents on behalf of children.

Features of this letter…

Easy to use template – just fill in your details as prompted

Polite and professional tone

Notifies the cruise line to preserve CCTV footage and vital evidence

Sets a deadline for the cruise line to respond to you

Preserves your right to seek legal advice

Purchase Online!

Digital Copy
(Word Download)

USUALLY: AU$49.99
LAUNCH PRICE: AU$39.99
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